Refund and Returns Policy

At Gemotis, your satisfaction is our priority. If you are unsatisfied with your purchase, please review our refund and return policies below for a hassle-free resolution:

  1. Eligibility for Returns

    • Products must be returned within 30 days of receipt. Returns outside this window may not be accepted unless otherwise specified.

    • Items must be unused, unopened, and in their original packaging to qualify for a return.

  2. Non-Returnable Items

    • For safety and hygiene reasons, opened or consumed products are not eligible for return.

    • Promotional or clearance items may also be non-returnable. Please check the product description for details.

  3. Return Process

    • To initiate a return, contact our support team at gemotis@gmail.com or (920) 982-2234 with your order number, reason for return, and any supporting documentation (e.g., photos).

    • Once your return request is approved, you will receive instructions on how to return the product. Please ensure it is securely packaged to avoid damage during transit.

    • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping service for your return.

  4. Refund Policy

    • Refunds will be processed once the returned item has been received and inspected. You will be notified via email once the refund is issued.

    • Refunds will be credited back to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.

    • Shipping fees are non-refundable, except in cases of damaged or defective products.

  5. Damaged or Defective Items

    • If you receive a damaged or defective product, please contact us immediately with photographs of the issue and your order details.

    • We will provide a replacement or full refund for such items at no additional cost to you.

  6. Exchanges

    • Exchanges are subject to product availability. If you wish to exchange an item, please contact us to discuss options. Any price differences will be communicated and handled prior to the exchange.

Contact Us

For any questions, concerns, or feedback regarding our policies, feel free to reach out to us. We value your trust and are here to ensure your experience with Gemotis is exceptional.

  • Address: 3300 4TH ST HARVEY LA 70058-2805 USA

  • Phone: (920) 982-2234

  • Email: gemotis@gmail.com

Thank you for choosing Gemotis! We look forward to serving you with the best in natural health beverages and ensuring your satisfaction every step of the way.