Sales Policy

At Gemotis.xyz, we are committed to providing high-quality mini coffee machines for office workers. Our goal is to ensure a smooth and satisfactory shopping experience for all our customers. Please review our Sales Policy below before making a purchase.

1. Order Process

  • Orders can be placed directly through our website gemotis.xyz.
  • Customers will receive a confirmation email upon successful order placement.
  • Once the payment is processed, your order will be prepared for shipment.
  • We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
  • Orders cannot be modified once they have been processed. Please review your order carefully before confirming your purchase.
  • In case of payment failure, customers will receive a notification with instructions on how to complete their purchase.

2. Shipping and Delivery

  • We offer fast and reliable shipping across the United States.
  • Standard shipping time is 3-7 business days, depending on the location.
  • Customers will receive a tracking number via email once the order has been shipped.
  • Shipping fees may vary based on the delivery address and will be calculated at checkout.
  • Expedited shipping options are available for an additional cost.
  • We are not responsible for delays caused by external factors such as weather conditions or courier service disruptions.

3. Product Warranty

  • All our mini coffee machines come with a 12-month manufacturer warranty.
  • The warranty covers manufacturing defects and malfunctioning parts.
  • Damages caused by improper usage or external factors are not covered under warranty.
  • To claim a warranty, customers must provide proof of purchase and a detailed description of the issue.
  • If the product is found to be defective, we will either repair or replace it free of charge.
  • Customers are responsible for shipping costs associated with sending the product for warranty service.

4. Sales Tax and Additional Fees

  • Sales tax will be applied to orders based on the customer’s shipping address and local regulations.
  • Customers are responsible for any import duties or additional fees that may be required for international shipments.

5. Cancellations and Order Changes

  • Orders can only be canceled within 24 hours of placement, provided they have not been shipped.
  • Once an order is shipped, cancellations are no longer possible, and customers must follow the return policy.
  • If you need to change your shipping address after placing an order, please contact us immediately at info@gemotis.xyz.