Refund and Returns Policy

At Gemotis.xyz, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied, please review our Refund and Returns Policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days from the date of delivery.

  • The product must be in its original packaging, unused, and in resellable condition.

  • A valid proof of purchase (order receipt) must be provided.

2. How to Initiate a Return

To return a product, follow these steps:

  1. Contact our customer support at info@gemotis.xyz with your order number and reason for return.

  2. Our support team will provide you with a Return Authorization Number (RAN) and return instructions.

  3. Pack the product securely and ship it back to the provided return address.

  4. Once received and inspected, we will process your refund or exchange.

3. Refund Policy

  • Refunds will be issued to the original payment method within 7-10 business days after the returned item is inspected.

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

  • If a return does not meet our eligibility criteria, we reserve the right to deny the refund.

4. Exchanges and Replacements

  • If you receive a damaged or defective product, please notify us within 7 days of delivery.

  • We will arrange for a replacement or exchange at no additional cost.

  • Customers may be required to provide photo evidence of the defect.

5. Non-Returnable Items

We do not accept returns or refunds for:

  • Used or damaged products due to customer mishandling.

  • Items returned without original packaging or missing accessories.

  • Clearance or final sale items.

Contact Us

If you have any questions about our Sales Policy or Refund and Returns Policy, please contact us:

📍 Address: 1101 Marais St, New Orleans, LA 70116, USA
📞 Phone: (561) 649-2803
📧 Email: info@gemotis.xyz
🌐 Website: www.gemotis.xyz

We appreciate your trust in Gemotis.xyz and look forward to serving you with the best mini coffee machines for office workers!